Time and Task software has been adapted specifically to measure - Finance & Accounting Shared Service Performance against Score Research database. Collect, monitor and compare performance at the process and task level.
Score Research is running a benchmarking project breaking new ground in the area of record to report and management reporting. These areas are high cost and often fail to deliver proportionate levels of added-value. This innovative programme will provide benchmarking insights and management methodologies to support improvements in efficiency and effectiveness.
Shared services in the provision of back-office processes must be well overdue in the NHS. It seems there are moves afoot, but whether they can overcome the considerable cultural challenges remains to be seen.