Nordic Shared Services & Outsourcing Forum
28-30 April 2008
Copenhagen

Main Conference Programme: 29-30 April

Driver 1: Reduce Costs

1. Reduce costs and maintain service delivery by leveraging a right-sourcing model

2. Optimise service delivery and remain compliant by effectively managing your outsourcing partnerships

3. Increase your competitiveness and overcome the challenges of operating in a higher-cost region by offshoring

4. Accelerate the development of your SSC by fully optimising a single ERP platform

5. Squeeze out process inefficiencies and reduce costs through end-to-end process automation

6. Improve efficiency and increase productivity by developing bespoke process optimisation methodologies

7. Optimise your existing services and processes, whilst positioning your SSC for continued growth and development by embedding Lean Six Sigma

Driver 2: Add Greater Value (Expand geographic scope, increase services to existing companies, expanding scope – assessing the next steps for your org)

8. Position your SSC as a value-adding business unit by expanding your geographical remit

9. Optimise service delivery by aligning your organisational improvement strategies more closely with your customers’ business requirements 

10. Maximise limited resources as your SSC develops by making the right choices for your organisation

11. Increase the value of your SSC by extending your service offering to higher-value services

12. Drive customer confidence and encourage accountability through the effective use of Service Level Agreements (SLAs)

Driver 3: Manage HR Issues (recruiting, retaining, developing staff, increasing productivity whilst remaining compliant)

13. Overcoming the challenge of low unemployment to attract and retain the right staff for your SSC

14. Lower your attrition risk as your SSC develops by implementing successful change management strategies

15. Creating a culture for success by building on the strengths and needs of your employees and your customers

16. Ensure compliance and maximise productivity through better understanding and management of Nordic labour legislation

Pre-Conference Focus Day: 28 April 2008

Workshops:

A. Understanding the impacts, benefits and challenges of operating a Shared Services model in your SME or Mid-Market organisation

B. From business case to implementation: The A-Z of successful Shared Services (all day?)

C. Improving the competitiveness of your Nordic SSC through outsourcing and offshoring

D. Creating a World-class SSC through benchmarking and performance management

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