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Benchmarking and Performance Management for Shared Services

Benchmarking is an essential tool in the shared service and outsourced operators' armoury - it challenges efficiency, effectiveness, quality and control - without it, and in the absence of competition, you are working in the dark; reliant on history merely to provide evidence of improvement!

This seminar uses case-study material and demonstrable examples of how benchmarking can provide the platform for both step-change and continuous improvement.

Agenda for the one-hour web seminar

• How do you benchmark support functions such as Finance & Accounting, HR, FM, Logistics, and Purchasing?
• How do you measure your organisations performance against outsourced provision and/or shared services?
• How do you learn best practices and identify best practice organisations?
• What does a support functions balanced scorecard look like?
• How does benchmarking and performance management fit together?
• How do you engage your teams in continuous improvement?
• How do you close the performance gap?

We look forward to meeting you at these inter-active sessions.

Companies previously attending:
3M APAC, Abbey, ACS, Adidas, Aker Kvaerner, American Water Works, Asiasoft Pte Ltd, Assurant Inc, Atos Consulting, Avis, Avon Cosmetics, Belfast City Council, British Library, Canon Europa NV, Cargill, Cendant, Cisco Systems, CMPC, Cummins, Deutsche Bank, Diageo Kft DBSC, Dura Automotive, East Lancs Financial Shared Services NHS, Eaton Ltd, Emerson Business Services, ESKOM, Exelon Corporation, Experian, GAP, Georgia Pacific, GIL, Hayes Lemmerz, Hewlett Packard, HomeBase, ING Americas, Invitrogen, JF Ahern Co, JTI International, Kodak, Lucent Technologies, MAG, Manila Electric Company, Merck, Metro Government of Nashville and Davidson County, Metso Shared Services, MTPOnline, NASA Shared Services Center, Nordea Bank, Petrozuata CA, Proctor and Gamble, RAC, RWE Npower Ltd, SAP Latin America, Sasol Limited, Siemens, SUPERVALU, Telewest, TELUS Communications, TetraPak, The Coca Cola Co Shared Service Division, Transitions Optical Philippines Inc, ValleyCrest Companies, Xoserve.

Register

About the presenter - Ian Malcolm - FCMA, MSc.
Atos Consulting

Ian is a leading expert on benchmarking; since receiving Accountancy Age's 'Research of the Year Award' (1995) for his study 'Benchmarking Finance Function Activities' he has gone on to develop a unique web-based benchmarking database and had major influence on the business and functional models, working with organisations such as BT, BP, Shell, Coca-Cola, Siemens.  In February 2006 Atos Consulting acquired Score Research’s benchmarking services and database from Ian and he is now heading up the benchmarking service for them.