FASSBEX Archives
Welcome to the FASSBEX archive. To download any of the material below you will require a password. If you have not yet received a password, please click on a file and enter your email address and follow the instructions.
Business Process Lifecycle Management
15th November 2007 - Ian Malcolm (Atos Consulting)
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PDF Presentation
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Shared Services Performance Reporting
11th October 2007 - Ian Malcolm (Atos Consulting)
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Powerpoint Presentation
Process Mapping for Shared Services
13th September 2007 - David Pye (Pallas-Athena)
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Podcast (13mb MP3)
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PDF Presentation
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Shared Services Maturity Assessment - July 2007
12th July 2007 - Ian Malcolm (Atos Consulting)
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PDF Presentation
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Building a customer-focused Shared Services team
29th June 2007 - Dan Foley (Head of Shared Services at Marks & Spencer)
Dan Foley is the head of shared services at Marks and Spencer where he is leading the transformation and expansion of service scope. He has several years experience in developing shared services, previously with Diageo where he lead their pan-European shared service centre. He is a compelling and passionate leader and a much respected presenter at events he has has spoken at.
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Podcast (29mb MP3)
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PDF Presentation
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Benchmarking and Performance Management for Shared Services
12th April 2007 - Ian Malcolm (Atos Consulting)
Benchmarking is an essential tool in the shared service and outsourced operators' armoury - it challenges efficiency, effectiveness, quality and control - without it, and in the absence of competition, you are working in the dark; reliant on history merely to provide evidence of improvement!
This seminar uses case-study material and demonstrable examples of how benchmarking can provide the platform for both step-change and continuous improvement.
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PDF Presentation
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Towards Shared Services Nirvana: Moving to an offshore/outsourced model
22nd March 2007 - Sameer Jalundhwala, Head of Global Shared Service Centre Development, Orange Business Services
Sameer is Head of Global Shared Service Centre Development at Orange Business Services (formerly known as ‘Equant’) and is based at their offices in Slough, near London. Orange Business Services is a fully owned subsidiary of France Telecom and a recognized industry leader in providing global data/ IP networks and integration services for multinational businesses.
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Podcast (39.2mb MP3)
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PDF Presentation
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